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Returns and Changes


Q: How much does it cost me for postage when I place an order?

A: Postage is available Australia Wide starting from only $9.00. See Delivery Infomation for Further Details. (Some exclusions apply eg. External Territories)


Q: How long will it take for me to receive my order?

A: Delivery can take between 7 and 14 working days if the item(s) ordered is in stock at the time your order is placed.


Q: The item I would like to buy is out of stock. How long will it take to come back in stock?

A: Generally, if an Item is out of stock and we do not have it in our warehouse when you place your order, we will place your item(s) on back order and notify you when they become available. The time frame for backorders is unknown as it is dependent on whether the item(s) ordered is in stock with our suppliers. Alternative items can be suggested by our staff if required and you will be notified if your item(s) is to be placed on backorder.


Q: What is your Returns Policy?

A: We are happy to exchange any product purchased Online as long as the product is returned in its original condition (unopened and unmarked packaging), and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip. Delivery charges are not refundable for incorrect choice, and products are to be returned to the store at the customer's own cost. In order to process your exchange of goods, please be sure to include a note or email correspondence explaining the reason for the return, the item you wish to exchange it with, as well as your daytime contact telephone number so that our Customer Service Team are able to contact you to arrange delivery of the exchanged item (postage charges apply). We will replace any item that has arrived Damaged or is Missing from your order at no cost to you, any faults or missing items must be reported to our Customer Service Department within 48 hours of your package being signed for. Please contact them on weborders@victoriasbasement.com.au or 61 2 8850 1396 for details on how to return the Damaged/Faulty Item. Goods should be sent to the following address: Web Order Dept. 5 Victoria Ave Castle Hill NSW 2154.


Alexandria Trading Hours

Alexandria Phone: 9557 1954

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

Cnr. McEvoy & Harley Sts.

Artarmon Trading Hours

Artarmon Phone: 9460 8761


NEW Trading Hours

Open 7 Days

9:00am - 5:00pm,

Address

89-93 Reserve Rd.

Auburn Trading Hours

Auburn Phone: 9748 8701

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

99-101 Parramatta Rd. (Opposite McDonalds)

Castle Hill Trading Hours

Castle Hill Phone: 8850 1926

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

5 Victoria Ave.

Queen Victoria Building

QVB Phone: 9261 2674

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday : 9:00am - 6:00pm

Saturday : 9:00am - 6:00pm

Sunday : 10:00am - 6:00pm

Address

Sydney, QVB Basement