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Shopping Options and Charges


All our parcels are delivered by Australia Post /Contractors and OR Toll Ipec


Whilst we take the utmost pride in packing all our Internet and Mail orders, sometimes accidents, delays or errors do occur.


Deliveries must be signed for, and anyone at the delivery address who receives the products shall be presumed by Victoria’s Basement to be authorised to receive the products.


Victoria’s Basement and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. (Normally 8:30-5pm Monday to Friday)


In the instance someone is not able to sign for your delivery; our carrier/s will leave a card.


When delivered by Australia Post you will need to collect your delivery from the closest Post Office.


Any other carrier you will need to contact them directly to make alternative delivery arrangements.


You will be sent a Tracking notification by email for you to track your parcel when it leaves Victoria’s Basement. Please always check your Junk/Spam folders of your email for this notification if it is not delivered to your Inbox.


Please inspect your parcel and it's contents carefully on delivery, If you find any item Missing or Damaged please contact us within 48 hours on support@victoriasbasement.com.au or phone 02 8850 1396.


The Current delivery window for normal sized parcels is 7 to 14 Business Days.


Postage Charges:


Sydney Metro area - $9.00
Regional NSW - $12.00
ACT - $12.00
Victoria - $12.00
Brisbane Metro - $12.00
Adelaide Metro - $12.00
Regional QLD - $18.00
Regional SA - $18.00
Tasmania - $28.00
Perth - $28.00
Rest of WA - $34.00
Northern Territory - $39.00


For large quantity orders, you will be contacted by our Customer Service Team with your final freight charges.


Our Stores are more than happy to take any Corporate Order enquiries please just call us for a quote.



Alexandria Trading Hours

Alexandria Phone: 9557 1954

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

Cnr. McEvoy & Harley Sts.

Queen's Birthday Monday 12th June 2017

10:00am  - 5:00pm

Artarmon Trading Hours

Artarmon Phone: 9460 8761


NEW Trading Hours

Open 7 Days

9:00am - 5:00pm,

Address

89-93 Reserve Rd.

Queen's Birthday Monday 12th June 2017

10:00am  - 5:00pm

Auburn Trading Hours

Auburn Phone: 9748 8701

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

99-101 Parramatta Rd. (Opposite McDonalds)

Queen's Birthday Monday 12th June 2017

10:00am  - 5:00pm

Castle Hill Trading Hours

Castle Hill Phone: 8850 1926

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday - Sunday : 9:00am - 6:00pm

Address

5 Victoria Ave.

Queen's Birthday Monday 12th June 2017

10:00am  - 5:00pm

Queen Victoria Building

QVB Phone: 9261 2674

Normal Trading

Monday - Wednesday : 9:00am - 6:00pm

Thursday : 9:00am - 8:00pm

Friday : 9:00am - 6:00pm

Saturday : 9:00am - 6:00pm

Sunday : 10:00am - 6:00pm

Address

Sydney, QVB Basement

Queen's Birthday Monday 12th June 2017

10:00am  - 5:00pm